Home > Return On Investment > Agents Love Callbacks

Agents Love Callbacks

I heard an agent say once “I could kiss whoever put in this system!”. The reasons were one or more of the following:

  • Less angry callers during peak times
  • More callers ready to buy, since they were so well treated using callbacks.
  • Less pressure during low staff periods – appreciated very much by those who turn up all the time.
  • Agents can still take breaks when staffing level is low.
  • Agents can still take breaks during unexpected peaks.
  • Agents can use lulls in traffic to do other work, knowing callbacks will deal with any sudden rise in traffic.

Be nice to your Number 1 resource !

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