Archive for the ‘Further Reading’ Category


April 20, 2012 Leave a comment

Welcome to the CT Solutions Blog covering Virtual Queueing and Callbacks for Contact Centres.

This topic is fast gaining attention from all Contact Centres managers due to the cost savings and increases in Customer Service that can be achieved.

I will cover the topics under the following categories:
Return On Investment – a bunch of short stories that show various ways to impact the bottom line.
User stories – another set of stories about how the technology is used in real life.
Case Studies – deeper analysis of how some of our own customers use Virtual Queueing
Further reading – links to resources from other sites.